Terms of Service.

Terms of Service

By visiting and using https://sitesguru.com (hereinafter referred to as the “Website”), you agree to and are bound by these Terms of Service, including our Privacy Policy and Disclaimer, which are displayed on the Website and form an integral part of this document.

The term “You” refers to any person who uses, visits, and/or views this Website. sitesguru.com (“company,” “we,” or “us”) reserves the right to change or update these Terms of Service at any time without prior notice. By continuing to use the Website, you are deemed to have agreed to such changes. It is your responsibility to periodically review this page for the latest updates.

If you do not agree to be bound by these Terms of Service, you are not permitted to access or use this Website or Services.

 

1. Age and Global Use

All information and content available on this Website is intended for individuals at least 18 years old. Children as defined in our Privacy Policy, are prohibited from using this Website.

We offer products and services globally and make no representation that the information, products, or services available are only suitable or available for certain regions, including but not limited to the European Union under the General Data Protection Regulation (GDPR).

 

2. Privacy Policy

We are committed to respecting your privacy. By using this Website, you expressly agree to our Privacy Policy, which forms part of these Terms of Service. Please review the Privacy Policy for more information.

 

3. Disclaimer

Your acceptance of our Disclaimer expressly forms part of these Terms of Service. Please review the Disclaimer page for more information.

 

4. Intellectual Property

We provide website creation and management services, but we do not own copyrights, trademarks, or other intellectual property rights over the content you create, manage, or publish using our services.

  • Content Ownership
    You remain the full owner of all websites and content you create, upload, or customize while using SitesGuru.com services.
  • Limited License for Our Tools
    SitesGuru.com grants a limited, non-exclusive, non-transferable license to use our tools and services for the purpose of creating and managing your website.
  • Usage Restrictions
    You are prohibited from using SitesGuru.com tools or services for illegal activities or activities that infringe the rights of others. You are fully responsible for ensuring that all content created and distributed complies with applicable laws.

 

5. Third-Party Links

This Website may contain links to third-party websites for user convenience. SitesGuru.com is not responsible for the content, accuracy, or policies of such websites. Any transactions conducted through third-party websites are solely your responsibility and that of the respective third party.

 

6. Use of Our Products and Services

SitesGuru.com provides services, both free and paid, to assist customers in creating, managing, and developing websites, content, and other digital assets.

All work results, including but not limited to websites, designs, content, system configurations, and other digital materials created based on customer instructions, fully belong to the customer, while still respecting the intellectual property rights of third parties used therein.

SitesGuru.com acts as a service provider and technical executor based on the directions, materials, and instructions provided by the customer. Therefore, the customer is fully responsible for:

  • The validity of the instructions provided
  • Ownership or permission to use third-party materials, content, and assets
  • Compliance with applicable laws, including but not limited to copyright, trademarks, and software licenses

SitesGuru.com is not responsible for claims, disputes, or intellectual property violations arising from materials or instructions provided by the customer.

Copyrights, licenses, and ownership of tools, systems, internal templates, workflows, or working methods owned by SitesGuru.com remain with SitesGuru.com and are not transferred to the customer unless otherwise stated in writing.

 

7. 7-Day Money-Back Guarantee

We provide a 7-day money-back guarantee if you are not satisfied with our services. Refund requests submitted within 7 days from purchase will be processed without question. After the 7-day period ends, refunds are not available.

No Refunds

All digital products and/or service sales are final after the 7-day guarantee period ends.

 

8. Service Termination

We reserve the right to refuse, remove, or restrict access to the Website and/or terminate services at any time if the services we provide are used for activities that we deem:

  • Any actions that are illegal or may be considered illegal.
  • Any action that directly or indirectly causes harm to SitesGuru.com, its services, systems, or reputation.

 

9. White-Label Services

SitesGuru.com may provide services on a white-label basis, where our work is delivered under your brand or on behalf of your company.

We always respect our partner relationships. However, SitesGuru.com does not guarantee that your customers, clients, or users will not contact us directly, discover our involvement, or decide to work with us independently.

If a customer chooses to communicate or work with SitesGuru.com directly, such contact does not create any liability or obligation on our part toward you. Any future relationship between that customer and SitesGuru.com will be handled at our discretion.

It is your responsibility to manage expectations with your customers regarding white-label arrangements.

 

10. Limitation of Liability

Under no circumstances shall SitesGuru.com be liable for any direct or indirect losses, including incidental, consequential, special, or punitive damages arising from the use of the website and services we provide.

 

11. Indemnification

You agree to indemnify and hold harmless SitesGuru.com, its affiliates, employees, and partners from any claims, liabilities, or losses arising from your use of the Website, violation of these Terms of Service, or infringement of others’ intellectual property rights.

 

12. Data and Information Responsibility

SitesGuru.com endeavors to help safeguard the data and information you share. We implement internal standard operating procedures (SOPs) for data protection. SitesGuru.com operates from an office environment and does not apply remote-work systems. Computer and system access is only granted to officially assigned and authorized staff.

However, you remain fully responsible for all data, information, and materials you share with us or through the use of the Website and SitesGuru.com services. We strongly recommend that you do not share sensitive data, including but not limited to confidential personal information, financial data, login credentials, or other sensitive information.

SitesGuru.com is not responsible for leaks, misuse, or loss of data caused by sensitive information voluntarily shared by you or resulting from the use of our Website and services beyond our reasonable control.

 

13. Special Agreements or Non-Disclosure Agreement (NDA)

SitesGuru.com is open to entering into Special Agreements (term used in Indonesia) or Non-Disclosure Agreements (NDA) (term used in the US) with clients under at least the following conditions:

  • Minimum monthly spending of USD 5,000
  • Minimum contract period of 1 year
  • Agreements are made and signed according to Indonesian law before a legal authority
  • Further provisions will be discussed and mutually agreed upon in writing.

 

14. Customer Rights

  1. Right to Use the Service
    Customers who purchase a service or membership from SitesGuru.com have the right to access and use the services included in their selected plan. This may include website development, updates, design work, technical support, and other services offered by SitesGuru.com.
  2. Right to Submit Requests
    Customers have the right to submit service requests to SitesGuru.com through the official communication channel (such as email or the task system). Requests will be reviewed and handled based on the scope of the service and the active membership plan.
  3. Right to Receive Completed Deliverables
    Customers have the right to receive the work deliverables requested through SitesGuru.com once tasks are completed. Deliverables may include website updates, new web pages, design assets, bug fixes, technical implementations, or other requested services.
  4. Right to Request Revisions
    Customers may request reasonable revisions if the completed work from SitesGuru.com does not meet the original request or agreed scope. Revision requests must be related to the original task submitted.
  5. Right to Ownership of Customer Content
    Customers retain full ownership of any content they provide to SitesGuru.com, including text, images, branding assets, and other materials. SitesGuru.com does not claim ownership of customer-provided content.
  6. Right to Privacy and Data Protection
    Customers have the right to expect that their personal information, account data, and project information shared with SitesGuru.com will be handled responsibly and not shared with third parties without consent unless required by law.
  7. Right to Cancel Service
    Customers have the right to cancel their membership or service with SitesGuru.com according to the cancellation terms stated in the Terms of Service. Service access will continue until the end of the current billing period unless otherwise specified.
  8. Right to Transparent Communication
    Customers have the right to receive clear communication from SitesGuru.com regarding task status, service limitations, expected timelines, and other relevant project updates.
  9. Right to Professional Service
    Customers have the right to receive services delivered by SitesGuru.com in a professional and good faith manner, within the scope of the service plan and operational capabilities.

 

15. Customer Responsibilities

  1. Provide Clear Instructions
    Customers are responsible for providing clear and detailed instructions when submitting tasks or service requests to SitesGuru.com. Incomplete or unclear instructions may result in delays or require additional clarification before work can begin.
  2. Provide Required Content and Assets
    Customers must provide all necessary materials needed to complete the requested work. This may include, but is not limited to: Website text or content, Images or media files, Logos or branding assets, Access credentials to necessary platforms or services. Work may be delayed until all required materials are provided.
  3. Maintain Secure Account Access
    Customers are responsible for ensuring that any login credentials or access permissions shared with SitesGuru.com are valid and authorized. Customers should also take reasonable steps to maintain the security of their accounts.
  4. Maintain Secure Account Access
    Customers are responsible for ensuring that any login credentials or access permissions shared with SitesGuru.com are valid and authorized. Customers should also take reasonable steps to maintain the security of their accounts.

  5. Use the Service Responsibly
    Customers agree to use the services provided by SitesGuru.com responsibly and within the scope of the purchased plan. Requests should fall within the services offered and should not attempt to misuse or overload the system.

  6. Provide Timely Feedback
    Customers are responsible for reviewing completed work and providing feedback, approvals, or revision requests in a timely manner to ensure smooth project progress.

  7. Comply with Laws and Regulations
    Customers must ensure that any materials, content, or instructions provided to SitesGuru.com do not violate any applicable laws, copyrights, trademarks, or rights of third parties.

  8. Make Payments on Time
    Customers are responsible for making payments according to the billing terms of their selected service plan on SitesGuru.com. Late payments may result in delayed work or suspension of services.

  9. Respect the Service Workflow
    Customers agree to respect the workflow and task processing system used by SitesGuru.com, including task prioritization, scheduling, and reasonable turnaround times.

 

16. SitesGuru.com Work Model

SitesGuru.com operates as a collaborative, knowledge-sharing community team. We work as a sharing team and knowledge community, where collaboration, exchange of experience, and collective learning form part of our service approach. BUT not sharing personal data or project.

 

17. Entire Agreement

These Terms of Service, together with the Privacy Policy and Disclaimer, constitute the entire agreement between you and SitesGuru.com and replace all previous agreements or communications.

 

18. Contact

If you have any questions or concerns regarding these Terms of Service, please contact us via email at [email protected] (Hover to reveal the email)

Last update: January 6, 2026